Refund policy
What is the reason for your return?
- Withdrawal: i.e., you have changed your mind after receiving your device and wish to return it to us (7 days to return).
- If there is a problem with the device, the return costs (shipping) is handled by us.
- I received a defective/broken device
- I received a non-compliant product
- I received an incomplete order
Things to remember when returning your order:
- Backup all personal data and factory reset the device according to the manufacturer’s instructions
- Remove your SIM card
- Include any accessories that came with the order; i.e., charger, cord, power supply, etc.
- Securely package the device to ensure a safe journey
- Please note that a refund will not be processed if a device is returned damaged or if the package is empty upon delivery. Regen is not responsible for theft or damage to the device during 3rd party shipment
Need help clarifying some of the terms mentioned in this article?
- Withdrawal (change of mind): you have changed your mind after receiving your product and wish to return it to the merchant (money-back guarantee is 7 days).
- Defective or broken: your product has a defect visible to the naked eye and/or does not correspond to the grade you ordered.
- Non-compliant: the product delivered does not correspond to the product presented on our site (differences in technical characteristics, colors, operation).
- Incomplete or missing: one or more parts of your product and/or accessories to your product are missing.
- Warranty: a problem that occurs within the warranty period (1 year).